• Suite 82, 738 Burke Road, Camberwell VIC 3124
0343200480
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Frequently Asked Questions

Here are some of the most common questions we get from our customers. If you don’t see what you’re looking for, our friendly team is always happy to help - just get in touch!

General FAQ's
Do you service my area?

We service a wide area across Victoria, including Ballarat, Lucas, and beyond.

See the full list of areas we cover.

If you’d like to make an appointment or speak with one of our qualified tradespeople, our office is open Monday to Saturday, 8:00 AM to 6:00 PM.

Our field staff generally operate Monday to Friday, 7:30 AM to 4:30 PM to provide on-site service and support.

At Kingdom Climate Solutions, every technician we send to your home is a fully qualified, licensed and highly experienced professional. Our team holds Refrigeration & Air Conditioning licences, Electrical A-Grade or Restricted licences, and Plumbing registrations where required, ensuring every system is installed to strict Australian Standards. All technicians are trained in VBA, ESV and VEU/VEEC compliance, including safe handling of R32 refrigerant, leak detection procedures, correct duct design, zoning installation, and manufacturer-approved commissioning. We work exclusively with tradespeople who have demonstrated years of hands-on experience, a commitment to clean workmanship, and ongoing training in the latest technologies such as AirTouch 5 zoning, energy-efficient heat pumps, and modern inverter systems. When you choose Kingdom Climate Solutions, you’re choosing a team of certified experts who install every system the right way, safely, professionally, and built to last.

At Kingdom Climate Solutions, we only work with trusted, premium and proven brands that deliver long-term reliability, strong warranties, and excellent performance in Ballarat, Geelong and Central Victorian conditions. Our most commonly installed systems include:

  • Rinnai – Our go-to for premium reverse-cycle ducted systems, split systems and energy-efficient solutions.
  • Hisense – High-performance ducted and multi-head systems with advanced NanoTech filtration and 7-year warranty.
  • Daikin – Industry-leading comfort, exceptional airflow control and outstanding reliability.
  • Panasonic – Known for air quality features like Nanoe-X and smooth, quiet operation.
  • Mitsubishi Heavy Industries (MHI) – Efficient, durable and ideal for homes needing powerful heating and cooling.
  • Midea – Reliable and cost-effective options for budget-friendly installations.
  • Emerald & Aquatech Heat Pumps – High-efficiency hot water heat pumps approved for Ballarat, Geelong and Central Victorian rebates.
  • AirTouch 5 – Our premium zoning and smart-home control solution for ducted systems.

We carefully select brands that offer strong manufacturer warranties, proven performance, and full compliance with VEU, VBA and Australian Standards, ensuring your system is built to last.

For the best performance, efficiency, and lifespan of your heating and cooling system, we recommend a professional service every 12–18 months. Ballarat, Geelong and Central Victorian homes experience heavy seasonal use – strong heating in winter and cooling in summer – which means filters, coils, motors and ductwork can build up dust and wear faster than expected. Regular servicing ensures your system keeps running quietly, efficiently and safely, while also protecting your manufacturer warranty. If your home has pets, high usage, or allergy sensitivities, a 12-month service cycle is ideal. Staying ahead of maintenance not only keeps your home comfortable all year round, but also prevents small issues from becoming expensive repairs.

Yes – after an initial phone consultation, we offer free on-site assessments to ensure your home is sized correctly and the system design is perfect for comfort, airflow and energy efficiency.

Absolutely. All systems come with manufacturer warranties (5–7 years depending on brand) and we provide a 5-year workmanship guarantee for your peace of mind. Your installation is protected from both ends.

Many of our installations are eligible for VEU, VEEC or Solar Ballarat, Geelong and Central Victoria Hot Water rebates, depending on your home and the system selected. Our compliance team handles all the paperwork for you.

Yes. We offer flexible payment options, including interest-free finance (subject to approval), making premium systems more accessible for families.

Ducted Reverse Cycle System
What is a reverse cycle ducted system?

It’s a whole-home heating and cooling solution in one. A reverse cycle ducted system uses discreet ducts in your ceiling or floor to deliver perfectly conditioned air throughout your home, powered by a single efficient outdoor unit. Think of it like gas ducted heating, but smarter: it heats and cools all year round.

Absolutely. Modern reverse cycle systems use inverter technology that adjusts output to meet the exact temperature you need — no more overworking or energy waste. And when paired with solar, running costs can be impressively low.

Not at all. These systems are designed for luxury living, whisper-quiet indoors and nearly silent outside. You’ll enjoy consistent comfort without the hum and buzz of older systems.

Split systems heat or cool individual rooms, while ducted systems manage your whole home through concealed ducts. Ducted is perfect for families who want one seamless solution with no wall units in sight.

Heat pumps are the technology behind reverse cycle systems. They work by transferring heat rather than generating it, making them incredibly efficient. In winter, they extract heat from the outside air to warm your home — even when it’s cold out.

For most homes, a reverse cycle ducted installation takes 1–2 days. We handle everything with minimal disruption — and leave your home spotless. We schedule around your needs for a smooth experience from start to finish.

That’s where we shine. Our team assesses your home’s layout, insulation, room usage, and orientation to tailor a system that’s perfect, not too big and not too small. We design for balance, comfort, and efficiency.

Hot Water System FAQ's
What type of hot water systems do you install?

We install heat pump hot water systems, electric storage units, and gas hot water systems. Our most recommended systems are high-efficiency heat pumps such as Emerald and Aquatech, which offer lower running costs and are eligible for Ballarat, Geelong and Central Victorian rebates.

Yes, most heat pump systems qualify for Solar Ballarat, Geelong and Central Victoria rebates and VEEC incentives, significantly reducing your installation cost. Our compliance team handles all paperwork, photos, and submissions so you don’t have to do anything.

Most hot water installations are completed within 2–3 hours. If we’re replacing an old gas system or upgrading electrical components, it may take a little longer, but everything is completed the same day.

Heat pump and gas units should be serviced every 1–2 years to ensure efficiency, safety, and long-term reliability. Regular maintenance also protects your warranty and prevents costly breakdowns.

  • Heat pumps: 10–15+ years
  • Gas hot water units: 8–12 years
  • Electric storage: 8–10 years
    Choosing a quality brand and doing regular maintenance extends lifespan significantly.

Yes, we remove and dispose of old systems at no extra charge, and complete any required compliance documentation for rebate eligibility.

General Plumbing FAQ's
What plumbing services do you offer?

We provide a full range of plumbing services including leak repairs, hot water installations, burst pipe repairs, tap and toilet replacements, blocked drains, gas fitting, appliance installs, and emergency plumbing. If water or gas runs through it — we handle it.

Yes. All Kingdom technicians hold full Plumbing Registration and Gasfitting Licences, backed by comprehensive public liability insurance. Every job complies with VBA and Australian Standards.

For most jobs we can attend same day or next day, depending on your location. Hot water failures and burst pipes are prioritised immediately.

Yes, we install and replace all plumbing fixtures including mixers, tapware, toilets, basins, sinks, showers, laundry tubs, and outdoor taps. We can match modern styles or find a suitable replacement.

Yes, we clear blocked sinks, showers, toilets and stormwater drains using professional drain-clearing equipment.

Absolutely. Our plumbers are fully licensed gas fitters. We can:

  • Detect and repair gas leaks
  • Install gas appliances
  • Replace gas hot water systems
  • Test and certify gas lines

Gas issues are treated as high priority. Call us urgently if you smell gas.

Yes, we always provide transparent upfront pricing before any work begins. No hidden surprises.

Yes, we diagnose and repair low or high water pressure problems, faulty regulators, blockages, and worn valves. Correct water pressure protects your home and appliances.

Turn off your water mains immediately, then call us. We’ll guide you over the phone and send a plumber as quickly as possible to minimise damage.

Installation FAQ's
How long does installation take?

Most installations are completed in one day.
This includes:

  • Reverse-cycle ducted systems
  • Split systems
  • Hot water heat pumps
  • Gas or electric hot water units

Larger ducted systems or multi-head splits may take 1–2 days, depending on your roof space, duct design, and home size.

Someone will need to be home for access at the start and end of the installation.

You are welcome to leave during the job. Our technicians work independently and clean up afterward.

Yes, we can remove and dispose of old units if requested.
This includes:

  • Old gas ducted heaters
  • Split systems
  • Outdoor units
  • Electric or gas hot water systems
  • Wall furnaces or space heaters

All removals follow VBA, VEU and environmental compliance.

Installations typically begin between 7:00AM and 8:00AM, depending on your location.
You’ll receive a confirmation message the night before.

Virtually none.
We use:

  • Drop sheets
  • Shoe covers
  • Vacuum protection
  • Full site clean at completion

Your home is left cleaner than we found it.

Yes, all work is completed by fully licensed refrigeration technicians, registered plumbers, and A-Grade / Restricted electricians depending on the job.

This ensures:

  • Full compliance
  • Safety
  • Manufacturer warranty protection
  • VEU / Solar Victoria eligibility

Absolutely.
Before we leave, we perform:

For ducted & splits:

  • Airflow testing
  • Pressure testing
  • Refrigerant checks
  • Zoning calibration (Airtouch 5)
  • Temperature checks
  • Controller setup

For hot water:

  • Full hot water temperature testing
  • Safety valve checks
  • Tempering valve installation
  • Leak and pressure test

Every job is commissioned to manufacturer specifications.

Yes, all Kingdom installations come with:

  • 5-year workmanship warranty
  • 5–7 year manufacturer warranty (brand dependent)
    You are protected from every angle.

Many installations qualify for:

  • VEU (VEECs)
  • Solar Victoria Hot Water Rebates
  • STCs for heat pumps

We handle all compliance paperwork, photos, and submissions.

Very little, but we recommend:

  • Clearing access around the indoor/outdoor area
  • Ensuring pets are secured
  • Providing access to your switchboard
  • Providing access to your roof space (if applicable)

If we need anything else, we’ll contact you before the day.

For most jobs, payment is:

  • 50% deposit upfront (or a set deposit amount)
  • Remaining balance on completion

We also offer finance options if needed.

Only briefly.

  • Hot water installations may require 10–30 minutes without water.
  • Ducted and split installations usually require a quick switchboard isolation during electrical connection.

No long interruptions.

Yes, we walk you through:

  • Controller setup
  • Zoning (Airtouch 5)
  • Energy-saving tips
  • Maintenance recommendations
  • Warranty information

We make sure you understand everything before we leave.

Rebates FAQ's
What rebates am I eligible for?

Rebate eligibility depends on:

  • Your postcode
  • The type of system (ducted, split, heat pump hot water, etc.)
  • Your current system (gas/electric)
  • Your switchboard setup
  • Household income (Solar Ballarat, Geelong and Central Victoria hot water only)

Most homes qualify for VEU/VEEC rebates, and many qualify for Solar Ballarat, Geelong and Central Victoria hot water as well.

VEECs (Ballarat, Geelong and Central Victorian Energy Efficiency Certificates) are part of the Ballarat, Geelong and Central Victorian Energy Upgrades (VEU) program.
They provide rebates for energy-efficient heating, cooling and hot water systems.

Kingdom Climate Solutions is a participating installer, meaning you can claim these rebates instantly at installation.

No, we handle everything for you.

Our compliance team takes care of:

  • All paperwork
  • All photos
  • Switchboard documentation
  • Decommissioning requirements
  • Submission to VEU or Solar Victoria

You don’t need to fill out anything except a quick customer approval form.

Yes, for VEU and Solar Victoria, we must take specific:

  • Decommission photos
  • Serial number photos
  • Proof of safe removal
  • Switchboard photos (for heat pumps and ducted systems)

This is required for compliance and ensures your rebate is paid.

Some older switchboards may require upgrades to qualify for certain rebates (especially heat pumps).
If needed, we’ll advise you upfront and organise the upgrade.

Yes, rebate values can go up or down weekly based on the VEEC market.
We always lock in the current value at the time of your installation.

You cannot claim multiple rebates for the same upgrade, but you can combine:

  • VEU rebate
  • STC rebate
  • Solar Ballarat, Geelong and Central Victoria rebate (if eligible)

We structure your installation to ensure you receive the maximum amount legally allowed.

Rebates That Work Behind the Scenes - Just Like Us

Eligible for the Victorian Energy Upgrades Program? We’ll Help You Claim It.

Check Your Eligibility Now
Let’s get your system right - and make sure you’re rewarded for choosing well.
  • We manage all the VEU paperwork for you
  • Guidance on gas-to-electric upgrades
  • Rebates applied in the background - no hassle, no shortcuts