Privacy Policy
Last updated: June 18, 2025
Kingdom Climate Solutions ABN: 54 695 488 807 is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we collect, use, disclose, and safeguard your personal information in connection with our services, including those under the Victorian Energy Upgrades (VEU) program.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Residential or business address
- IP address and device information
- VEU upgrade eligibility details
- Any other information you provide through our website, social media, customer forms, phone calls, or third-party referrals
We may also collect usage data and cookies via our website for analytics and service improvements.
2. How We Collect Personal Information
We collect your personal information when you:
- Submit an online enquiry or quote request
- Communicate with us by phone, email, or social media
- Book or receive services from us
- Interact with our website (including via cookies or third-party analytics)
- Are referred to us via partner programs (e.g. VEU)
We may also collect information from publicly available sources and trusted third parties.
3. Why We Collect and Use Personal Information
We collect and use your information to:
- Deliver and manage our services
- Assess your eligibility for VEU program offers
- Process service bookings, payments, and installation records
- Communicate with you about products, upgrades, and compliance
- Send you updates, promotions, or service reminders (opt-out available)
- Improve our website and customer experience
- Meet compliance requirements under the VEU program
We may also use data for internal reporting and audit obligations under the Victorian Energy Upgrades program.
4. Disclosure of Personal Information
We may share your information with:
- VEU program partners and government bodies
- The Essential Services Commission (ESC) for certificate registration, audit, or compliance purposes
- Our licensed contractors and subcontractors
- IT and website hosting providers
- Marketing and analytics service providers
- Our professional advisors (accountants, legal, etc.)
- Law enforcement or regulatory bodies where legally required
We require all third parties to comply with strict privacy and data handling obligations.
5. Data Storage and Security
We store your information securely using physical, electronic, and managerial safeguards. While we take reasonable precautions to protect data, no method of transmission or storage is 100% secure. Information shared online is at your own risk.
6. Cookies and Website Usage
We use cookies and analytics tools (e.g. Google Analytics) to improve our website and monitor usage trends. You can adjust your browser settings to decline cookies, though this may limit site functionality.
We may also use remarketing tools (such as Google Ads) to show you relevant promotions based on past website visits. No personally identifiable information is shared in these ads.
7. Accessing and Updating Your Information
You have the right to request access to, correction of, or deletion of your personal information. Requests can be made by contacting us in writing. We may require identity verification and reserve the right to charge a reasonable fee for data access where permitted by law.
8. Complaints
If you have concerns about how we’ve handled your personal information, please contact us using the details below. We take complaints seriously and aim to resolve them promptly.
You may also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
9. Changes to This Policy
This policy may be updated from time to time. The latest version will always be available at https://www.kingdomclimatesolutions.com.au. Please review it periodically for any changes.
Contact Us
Kingdom Climate Solutions
ABN: 54 695 488 807
Email: admin@kingdomclimatesolutions.com.au
Phone: (03) 4320 0480
Website: https://www.kingdomclimatesolutions.com.au